
State Farm® Insurance Agent Jimmy Fay
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
hanna harris
August 13, 2025
"I decided to do some purging of documents today and came across 3 refund checks from State Farm dating back to 2023 and 2024. I called State Farm to see if I could either get a credit or if they could be re-issued. Thanks to Brittany’s outstanding customer service I ended the call with 5 refund checks being reprocessed to me!!!!! Thanks Brittany for making my day. Advice to all the busy parents and Nanas just trying to get it done…..take your time an open all your mail😎"
"Thank you, Hanna, for sharing your experience with us. It's wonderful to hear that Brittany was able to assist you so effectively and turn your day around. We appreciate your advice and are glad to know that our team could help you with your refund checks. Your feedback is invaluable, and we're grateful for your trust in our services."
Iliana Araiza
August 7, 2025
"Five star service! Working with Brittney has been an absolute pleasure from start to finish. She is knowledgeable, responsive, and genuinely cares about her clients. Brittney took the time to thoroughly explain my coverage options, answered every question I had with patience, and made sure I felt confident in my decisions. What really sets her apart is her attention to detail and her commitment to finding the best policy for your needs—not just the easiest or most expensive one. She goes above and beyond to make sure you’re protected and informed. If you’re looking for insurance agents who are professional, trustworthy, and truly have your best interests at heart, I highly recommend Jimmy Fay’s team. You won’t be disappointed!"
"Thank you so much for sharing your experience with us. It's wonderful to hear that Brittney was able to provide you with such exceptional service. Her dedication to ensuring clients are well-informed and confident in their insurance choices is something we truly value. We appreciate your recommendation and are grateful to have you as part of our community. Your feedback is invaluable to us, and we're delighted to know you feel protected and supported."
Lauren N
August 6, 2025
"Megan was very helpful when I called to add a vehicle to my policy. She was patient and took her time answering all my questions and checking different coverage options for me to help me decide which option would be best for me. Jimmy is also great and I recommend his agency to everybody!"
"Thank you, Lauren, for sharing your experience with us. It's wonderful to hear that Megan was able to assist you effectively and provide the support you needed when adding a vehicle to your policy. We strive to offer personalized service, and it's great to know that both Megan and Jimmy have made a positive impression. Your recommendation means a lot to us, and we're grateful for your trust in our agency."
Brittney T
August 6, 2025
"It was a pleasure working with the team! They were quick and very informative."
"Thank you, Brittney, for sharing your experience with us. We're delighted to hear that our team was able to assist you quickly and provide the information you needed. Your feedback is greatly appreciated and encourages us to continue delivering excellent service."
Ricko Arroyo
August 5, 2025
"This place was great, Britney, was pleasant to talk to. She was very patient with me, as a have a spanish accent, she answer all my questions and even suggested ways to safe me money. Thank you for everything."
"Thank you for sharing your experience, Ricko. It's wonderful to hear that Britney was able to assist you so effectively and make your visit a positive one. We're glad she could help answer your questions and provide money-saving suggestions. Your feedback is greatly appreciated, and we're delighted to have met your expectations."
noelle cahoon
August 4, 2025
"As a small business owner, I really appreciate responsiveness and clear communication. State farm has never let us down. Noelle Cahoon Blush757 Elevated Artistry"
"Thank you, Noelle, for sharing your experience. It's wonderful to hear that our responsiveness and clear communication have been valuable to you and your business. We truly appreciate your trust in us and are committed to continuing to meet your needs. Your feedback is greatly valued."
James Spiller
July 30, 2025
"Experienced friendly service!"
"Thank you, James, for sharing your positive experience with us! It's wonderful to hear that you found our service friendly. We appreciate your feedback and look forward to continuing to assist you with your auto insurance needs."
Nikkita booker
July 29, 2025
"Sweet and to the point! Called the office for a removal of a vehicle from my policy. Brittany Thorpe was a great help in assisting me with this service. Very well spoken and helped me with all of my concerns and issues! Thank you Brittany For the help!"
"Thank you for sharing your experience, Nikkita. It's wonderful to hear that Brittany was able to assist you effectively with removing a vehicle from your policy. We always aim to address our customers' concerns promptly and clearly. Your feedback is greatly appreciated, and we're glad to have been of service."
Christine Sugg
July 24, 2025
"We had a recent glass claim. Everything went great. Easy claims process."
"Thank you, Christine, for sharing your experience with the glass claim process. It's wonderful to hear that everything went smoothly and that you found the process easy. Your feedback is greatly appreciated and helps us continue to provide excellent service."
Baby_no.
July 18, 2025
"Brittney Thorpe was very excellent in her service, she helped me get my plan and informed me on everything i needed to know."
"Thank you for sharing your positive experience with Brittney. It's wonderful to hear that she was able to assist you effectively and provide all the necessary information for your plan. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
miguel girona
July 17, 2025
"Had an excellent experience with the office of my State Farm agent. Brittney was efficient, engaging and an all-around professional while still being a joy to speak to."
"Thank you, Miguel, for sharing your experience with our office. It's wonderful to hear that Brittney provided you with efficient and engaging service. We strive to offer professional and enjoyable interactions, and your feedback is greatly appreciated. If there's anything else we can assist you with, please let us know."
Dallas Musick
July 15, 2025
"Always very respectful and helpful. Very professional.."
"Thank you, Dallas, for your kind words and the perfect rating. It's wonderful to hear that you found our team respectful, helpful, and professional. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please feel free to reach out."
Marshall Shuff
July 10, 2025
"Brittney Thorpe did a great job helping me with my insurance needs and saved me $$$ and better coverage. Thanks, Marshall S"
"Thank you, Marshall, for sharing your positive experience with us. It's wonderful to hear that Brittney was able to assist you effectively and help you save money while securing better coverage. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
D S
July 8, 2025
"Brittney Was Very Helpful and Patient!"
"Thank you for sharing your feedback! It's wonderful to hear that Brittney was helpful and patient during your experience with us. We appreciate your kind words and are glad to know that you had a positive experience. Your satisfaction is important to us, and we're here to assist you with any of your auto insurance needs."
Abundant Care
July 2, 2025
"Ms. Brittney Thorpe was a great help to our family. She was patient, answered all our questions and explained the details of our inquiries."
"Thank you for sharing your positive experience with us. It's wonderful to hear that Brittney was able to assist your family so effectively. We take pride in our team's dedication to providing thorough and patient service. Your feedback is greatly appreciated and will be shared with Brittney and the team. If you have any more questions or need further assistance, feel free to reach out."
zacouya taylor
June 26, 2025
"I spoke with Jake, who provided a thorough overview of all available coverages, including health insurance. He delivered excellent customer service and helped me find a pricing option that worked for me—without compromising the state-recommended coverage levels. He was also very patient and understanding throughout the process."
"Thank you for sharing your experience with us. It's wonderful to hear that Jake was able to provide you with a thorough overview of our coverages and assist you in finding a suitable pricing option. We take pride in delivering excellent customer service, and it's great to know Jake's patience and understanding made a positive impact. Your feedback is greatly appreciated, and we're glad to have met your expectations."
Abulfazl Ahmadi
June 26, 2025
"Megan is the best! She always goes above and beyond to help me and my sister!"
"Thank you so much for your wonderful feedback! It's fantastic to hear that Megan has been able to provide such excellent service to you and your sister. We truly appreciate your kind words and your trust in us for your auto insurance needs. If there's anything else we can do for you, please let us know."
Sheila McMillan
June 18, 2025
"Jay is very respectful, very easy to talk with, very professional and a pleasure to do business this office. Thanks for treating us like family."
"Thank you, Sheila, for sharing your experience with Jay and our office. It's wonderful to hear that you felt respected and at ease during your interactions. We truly appreciate your kind words and are grateful to have you as part of our State Farm family. Your feedback means a lot to us."
Ali Floper
June 6, 2025
"Great customer service. They walked me through everything step by step and provided me with all the info I needed."
"Thank you, Ali, for sharing your experience. It's wonderful to hear that our team was able to guide you through the process and provide all the necessary information. Your feedback is greatly appreciated, and we're glad to have been of service."
Blanca Hernandez
May 30, 2025
"Excellent customer service from Megan all the time!!!"
"Thank you, Blanca, for sharing your positive experience with us. It's wonderful to hear that Megan consistently provides excellent customer service. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible."
Brianna Christine
May 27, 2025
"Everyone is always SO helpful and friendly whenever I call or email with questions or need help! Wish I could put more than 5 stars!"
"Thank you so much for your kind words, Brianna! We're thrilled to hear that you've had such positive experiences with our team. Your satisfaction is our top priority, and we're always here to help with any questions or assistance you may need. We truly appreciate your feedback and look forward to continuing to provide you with excellent service."
Ronald Chappell
May 21, 2025
"Jake was very professional and provided the information which I needed quickly and accurately. Pleasure to work with him."
"Thank you, Ronald, for sharing your positive experience with Jake. It's great to hear that he was able to assist you promptly and accurately. Your feedback is highly appreciated, and we're glad to know you had a pleasant experience. If there's anything else you need, feel free to reach out."
Christian Swensen
April 30, 2025
"Excuses rather than communication are why I took my business elsewhere."
"Thank you for your feedback, every review helps us reach more of the community to help with anyone willing to allow us to help. There are no excuses necessary, if you are unhappy with the performance of the office and unwilling to allow us to correct it, you have the right to move your business where you want. I hope you have a great experience going forward."
quantasia jasper
April 24, 2025
"Megan was very helpful and pleasant. All my questions were answered quick and efficiently."
"Thank you, Quantasia, for sharing your experience with us. It's wonderful to hear that Megan was able to assist you effectively and make your interaction pleasant. Your feedback is greatly appreciated and helps us continue to provide excellent service. If you have any more questions or need further assistance, feel free to reach out."
Dave Francis
April 23, 2025
"I’ve been with State Farm for about 10 years now. I’ve always had a great experience with them. Megan is great to work with. Her personality really comes through the phone. She’s always pleasant and patient. I know I’ve been a handful once or twice but she’s always kept her cool and at the end of the conversation, whatever issues I had, gets resolved . Thank you all for everything and I look forward to many more years with State Farm."
"Thank you, Dave, for sharing your experience and for being a loyal customer for the past decade. It's wonderful to hear that Megan has made such a positive impact with her pleasant and patient approach. We're glad to know that your issues have been resolved to your satisfaction. Your feedback is greatly appreciated, and we look forward to continuing to serve you for many more years."