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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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alizarin

March 1, 2026

5  out of  5
rating by alizarin
"Service was outstanding!!! Had a wonderful experience with Brittney, she was very prompt and helpful the whole way through. Never felt confused or unsure with her help."
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Gwendolyn Thorpe

February 27, 2026

5  out of  5
rating by Gwendolyn Thorpe
"I asked Brittney Thorpe at Jimmy Fay’s office about homeowners insurance and she was very knowledgeable. She answered all my questions and I had a quote by the end of the day."
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Noelani Corey

February 27, 2026

5  out of  5
rating by Noelani Corey
"This was such a great experience! Brittney was knowledgeable and showed me a ton of different options that I didn't even know about."
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Kelly Bowler

February 26, 2026

5  out of  5
rating by Kelly Bowler
"Brittany was amazing and super helpful!"
We responded:
"Thank you, Kelly, for sharing your positive experience with Brittany. It's wonderful to hear that she was able to assist you effectively. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Donavin Ray

February 26, 2026

5  out of  5
rating by Donavin Ray
"I highly recommend this insurance office if you want reliability, knowledge, and great customer service. Brittney was fantastic to work with and made everything easy. I’m extremely satisfied with my experience!"
We responded:
"Thank you, Donavin, for sharing your positive experience with us. It's wonderful to hear that Brittney was able to provide you with the reliable and knowledgeable service you were looking for. We're delighted to know that everything was made easy for you and that you're extremely satisfied with your experience. Your recommendation means a lot to us!"
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Chris Fair

February 25, 2026

5  out of  5
rating by Chris Fair
"My daughters are now covered with a great life insurance policy thanks to this office! Having a great staff and understanding my needs, Jimmy Fay’s insurance agency is such a great office to trust!"
We responded:
"Thank you, Chris, for sharing your experience. It's wonderful to hear that you feel confident in the life insurance policy for your daughters and that our team was able to meet your needs. Your trust in our office means a lot, and we're glad to have been able to assist you. If there's anything else you need, feel free to reach out."
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mahogany king

February 25, 2026

5  out of  5
rating by mahogany king
"I had a great experience with Jimmy Fay’s office. Especially with Brittney! From the very beginning , the team was professional, responsible, and genuinely helpful."
We responded:
"Thank you for sharing your positive experience with our office. It's wonderful to hear that Brittney and the team were able to provide you with professional and helpful service. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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Shanise Thorpe

February 25, 2026

5  out of  5
rating by Shanise Thorpe
"Very quick and relatively easy experience. Any time I had questions or was confused on something, Brittney was clear and concise in explaining everything I need to know and was very professional and friendly all throughout. All in all this was an easy experience with great service to help make things smooth and effortless!"
We responded:
"Thank you, Shanise, for sharing your experience. It's wonderful to hear that Brittney was able to assist you with clarity and professionalism. We're pleased that your experience was smooth and effortless. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Asia B

February 24, 2026

5  out of  5
rating by Asia B
"Brittney T was absolutely phenomenal! She made everything feel smooth, stress-free, and easy to understand from start to finish. Brittney is truly outstanding, very professional, knowledgeable, and so helpful every step of the way. I highly recommend her and the entire office for all of your insurance needs!"
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Shaneka Lee

February 24, 2026

5  out of  5
rating by Shaneka Lee
"Brittney was spectacular! She made the process very simple! Brittney is amazing! Highly recommend her and the office for your insurance needs!"
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Jamie Bailey

February 24, 2026

5  out of  5
rating by Jamie Bailey
"Speaking with Brittney was an absolute treat! She was very professional, informative and helpful. I’d definitely recommend her for all your insurance needs!"
We responded:
"Thank you, Jamie, for sharing your positive experience with Brittney. It's wonderful to hear that she was professional, informative, and helpful during your interaction. Your recommendation means a lot to us, and we're glad to have been able to assist with your insurance needs."
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Tamara Washington

February 24, 2026

5  out of  5
rating by Tamara Washington
"Brittney is amazing I recommend her for all your insurance needs"
We responded:
"Thank you, Tamara, for sharing your positive experience! It's wonderful to hear that Brittney provided you with exceptional service. Your recommendation means a lot to us, and we're delighted to know she could assist with your insurance needs. We appreciate your feedback and look forward to continuing to serve you."
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Manprit Sandhu

February 23, 2026

5  out of  5
rating by Manprit Sandhu
"Excellent service by Brittney"
We responded:
"Thank you, Manprit, for sharing your positive experience with Brittney. It's wonderful to hear that you received excellent service. We appreciate your feedback and are delighted to know that our team is meeting your expectations. Your satisfaction is important to us, and we look forward to continuing to serve your auto insurance needs."
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Eddie Yarborough

February 18, 2026

5  out of  5
rating by Eddie Yarborough
"Brittney was awesome! She was very professional and informative during the entire process."
We responded:
"Thank you, Eddie, for sharing your experience with Brittney. It's wonderful to hear that she provided you with professional and informative service throughout the process. Your feedback is greatly appreciated, and we're glad to know you had a positive experience with us."
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Joe Link

February 17, 2026

5  out of  5
rating by Joe Link
"Brittney was fantastic!"
We responded:
"Thank you, Joe, for sharing your positive experience with Brittney. It's wonderful to hear that she provided fantastic service. Your feedback is greatly appreciated and motivates us to continue delivering excellent support. If there's anything else we can assist you with, please let us know."
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Donald Stone

February 17, 2026

5  out of  5
rating by Donald Stone
"Brittney was very informative during the process and very professional! I️ would highly recommend this office for all your insurance needs!"
We responded:
"Thank you, Donald, for sharing your positive experience with us. It's wonderful to hear that Brittney provided you with informative and professional service. Your recommendation means a lot, and we're glad to have met your insurance needs."
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Reg Mason

February 13, 2026

5  out of  5
rating by Reg Mason
"Brittney was thorough friendly and very helpful. I loved the professionalism and ease of these conversations and transactions. Definitely would recommend to anybody shopping for insurance. Certainly compare their rates with what you’re paying currently."
We responded:
"Thank you, Reg, for sharing your positive experience with Brittney. It's great to hear that her thoroughness and friendly approach made your interactions smooth and professional. We appreciate your recommendation and are glad you found value in comparing our rates. Your feedback means a lot to us."
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Jody McLean

February 13, 2026

5  out of  5
rating by Jody McLean
"Very prompt & professional service. Thank you State Farm. 37+ years as a customer. Megan Fair is a great asset to the business."
We responded:
"Thank you, Jody, for your kind words and for being a loyal customer for over 37 years. It's wonderful to hear that you appreciate the prompt and professional service. Megan Fair is indeed a valuable member of our team, and we're glad she has made a positive impact on your experience. Your feedback means a lot to us, and we're committed to continuing to provide you with excellent service."
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Angie Archibald REALTOR Williamsburg

February 5, 2026

5  out of  5
rating by Angie Archibald REALTOR Williamsburg
"After asking another office to give me quotes for my home and never hearing back, a friend referred Jimmy’s team to me and they got to work IMMEDIATELY. Brittney was proactive, personal, and thorough! Not to mention she’s saving me SO MUCH on both home and auto. I should have done this sooner! Very easy to work with and GREAT service by Brittney! Will be referring these guys to all my clients for new policies!"
We responded:
"Thank you, Angie, for sharing your experience with us. It's wonderful to hear that Brittney was able to assist you promptly and effectively. We're delighted that you're saving on your home and auto insurance and that the service met your expectations. Your referrals mean a lot to us, and we're grateful for your support. If you or your clients ever need anything else, we're here to help."
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htaeh williams

January 29, 2026

5  out of  5
rating by htaeh williams
"Brittany T. provided outstanding customer service from start to finish—friendly, attentive, and genuinely committed to helping. Every question was answered clearly, and the entire experience felt smooth and stress-free. It’s rare to come across someone who combines professionalism with such a positive attitude, and it made a real difference."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Brittany provided you with outstanding customer service and made your experience smooth and stress-free. We take pride in our team's ability to combine professionalism with a positive attitude, and your feedback reaffirms the hard work we put into ensuring our customers are well taken care of. Your kind words are greatly appreciated."
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Brenda Roberts

January 29, 2026

5  out of  5
rating by Brenda Roberts
"Signed up for Auto and homeowners was easy, simple and quick. Brittany could have not helped me more thru the process"
We responded:
"Thank you, Brenda, for sharing your experience with us. It's wonderful to hear that the process of signing up for auto and homeowners insurance was easy and quick for you. Brittany is indeed a valuable member of our team, and we're glad she could assist you so effectively. Your feedback is greatly appreciated, and we're here to help with any future needs you may have."
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Fifa G

January 22, 2026

5  out of  5
rating by Fifa G
"Brittney gave me an outstanding service. Highly recommended.g"
We responded:
"Thank you for sharing your positive experience with Brittney. It's wonderful to hear that she provided you with outstanding service. Your recommendation means a lot to us, and we're glad to have met your expectations. If there's anything else we can assist you with, please let us know."
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Kawanda Huggins

January 6, 2026

5  out of  5
rating by Kawanda Huggins
"Hello I did a sales quote for life insurance with Brittany she was very helpful, kind, courteous and very knowledgeable about her job. She did not pressure you to buy anything she offered you the products and let you make decisions."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Brittany was able to assist you in such a helpful and knowledgeable manner. We always strive to provide a comfortable environment where our customers can make informed decisions without feeling pressured. Your feedback is greatly appreciated and will be shared with Brittany and the team."
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Taschy Campbell

January 2, 2026

5  out of  5
rating by Taschy Campbell
"Brittany Thorpe was phenomenal"
We responded:
"Thank you, Taschy, for sharing your positive experience with Brittany Thorpe. It's wonderful to hear that she provided phenomenal service. We appreciate your feedback and are glad to have met your expectations. Your satisfaction is important to us, and we look forward to continuing to serve your auto insurance needs."
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Milia Panaccione

December 30, 2025

5  out of  5
rating by Milia Panaccione
"I had a great experience, transferring my vehicle insurance to my new vehicle with the assistance of Brittney! She was sweet informative and very reassuring! Will be pleased anytime I call this office and hear her voice."
We responded:
"Thank you, Milia, for sharing your positive experience with us. It's wonderful to hear that Brittney was able to assist you effectively with your vehicle insurance transfer. We're glad to know you feel reassured and well-informed. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service."